Shipping policy
Processing Time
- Orders are processed within 3 business days (excluding weekends & holidays).
- You will receive a confirmation email with tracking details once your order is shipped.
Shipping Rates & Delivery Estimates
GemOasis machines - $15 Economy Shipping.
Accessories - $8 Economy Accessories Shipping.
Shipping options within the U.S.:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Economy Accessories Shipping | 5-8 business days | $8 |
| Economy Shipping | 5-8 business days | $15 |
| Standard Shipping | 3-4 business days | $32 |
| Express Shipping | 1-2 business days | $65 |
Note: Delivery times are estimates and may vary due to carrier delays, weather, or holidays.
Shipping Restrictions
- We currently only ship within the United States.
- We Do Not ship to P.O. Boxes, APO/FPO addresses
Order Tracking
- Once shipped, you will receive an email with your tracking number.
- Please allow 24 hours for tracking updates to appear.
- If you haven’t received tracking details, contact us at info@gemoasis.com
Lost, Stolen, or Delayed Packages
- We are not responsible for lost, stolen, or delayed packages once shipped.
- If your package is missing, please contact the carrier (UPS, FedEx) with your tracking number.
- If you need assistance, email us at info@gemoasis.com
Returns Due to Incorrect Address
- If an order is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.
- Please verify your shipping details before completing your order.
Contact Us
For any shipping-related inquiries, contact us at: 678-266-5757
GemOasis
info@gemoasis.com